Veya takes its name from via, the way. It is the word we kept coming back to, because a fertility journey is exactly that: a route, walked with someone who knows it.
Along the way, one truth kept surfacing: medicine is universal in its science, but care only works when it is local in its humanity. Patients bring their whole lives into the consulting room, their families, their cultures, their faiths, their fears, and the best care embraces all of it.
Veya was built to be the clinic that sees the whole you. Independent, in a market going corporate.
One patient, one record, one standard of care. We coordinate the whole journey: consultations by video, investigations near home where appropriate, treatment in London, and follow-up care wherever life takes you.
Tell us as early as you can, and please do not worry that it will affect your care. Speak to any member of the team, or email complaints@veyafertility.com. You do not need a particular form or any particular wording.
We will acknowledge it, look into it properly, and tell you what we found and what we are changing. Our full complaints procedure, including timescales, is published on this site.
If you are not satisfied with our response, you can take it further, to the HFEA, the Care Quality Commission, the General Medical Council or the Information Commissioner depending on the issue. Our complaints page lists all of them with their contact details, because a clinic that only tells you how to complain to itself is not really giving you a route.
Yes, and you will not be the first. Questions about what is permitted, and by whom, come up constantly, and they belong in the room rather than outside it.
What we will do is explain exactly what each treatment involves, in enough detail that you can take an informed question to your own religious leader. What we will not do is tell you what your faith permits, or express an opinion on it. That is not our authority and we will not borrow it.
Some families want a treatment plan that avoids donor gametes, or that handles embryos in a particular way. Tell us, and we will tell you honestly what is clinically possible within those boundaries.
Yes. Members of our team speak Yoruba, Swahili and Indonesian alongside English, and we will match you where we can.
Where we cannot, tell us in advance and we will arrange an interpreter for appointments where the detail matters, such as your results consultation and your consent appointment. You are also welcome to bring a family member or friend to interpret, though for consent conversations we will usually want a professional interpreter as well, so that nothing important rests on a relative's shoulders.
Then they will not find out from us. Your treatment is confidential, and that includes from partners' families, your own family and your community.
Practically: tell us how you want to be contacted, which numbers to avoid, whether we can leave a message, and what name to use if someone else answers. We will follow it. If you want appointments at quieter times of day, ask.
Fertility carries a particular silence in some communities, and needing help to conceive is treated as something to hide. We understand that, we do not think you should have to explain it, and we will work around it for as long as you need us to.
Yes. Tell us when you book and we will arrange it wherever we possibly can. The same goes for asking for a female nurse or sonographer, or for a chaperone at any examination.
You do not need to explain why, and being asked to justify it is not something that should happen to you here. If for a clinical reason we cannot accommodate a request for a particular appointment, we will tell you in advance rather than on the day.
Very probably, and that is not an accident.
Veya is Black-led and founded by the Ajayi family, who spent thirty years in fertility care in Nigeria before bringing it to London. Our clinical team includes doctors, nurses, embryologists and a counsellor from a range of backgrounds, and between them they speak Yoruba, Swahili and Indonesian as well as English.
We would rather show you than tell you: our team are all on our experts page, with their names and their photographs. Have a look before you book.
The same small team, from your first conversation to your last scan. That is the practical advantage of being one clinic rather than a chain: there are not enough of us for you to be handed around.
You will have a named nurse who knows your history, a Fertility Specialist responsible for your treatment plan, and embryologists caring for your eggs, sperm and embryos. You will not be asked to repeat your story at every appointment, and you will not meet a different consultant each time.
Yes, you're welcome to bring the people who matter to you. You always choose who's with you, and you can change your mind at any point. Some appointments have practical limits, and we'll tell you clearly if any apply.
Yes. Veya Fertility is licensed by the Human Fertilisation and Embryology Authority and registered with the Care Quality Commission. Our Information Commissioner's Office registration is ZB511158.
One thing worth knowing before you check: on the public registers we appear under our legal name, Bridge Clinic, at 1-5 Christopher Place, Chalton Street, London NW1 1JF. Veya Fertility is the trading name, so searching the registers for “Veya” will not find us — look for Bridge Clinic.
Please do look. The HFEA register publishes our licence, every inspection report and our patient ratings in full. We would rather you read them than take our word for it.
